Sandvik Automation merupakan bagian dari Sandvik Group, sebuah perusahaan teknik global terkemuka yang menyediakan solusi otomatisasi canggih untuk sektor pertambangan, penggalian batuan, dan pemrosesan mineral. Dengan teknologi mutakhir seperti sistem kendaraan tambang otonom, remote monitoring, dan digitalisasi proses tambang, Sandvik Automation bertujuan untuk meningkatkan efisiensi operasional, keselamatan kerja, serta meminimalkan downtime dalam kegiatan industri berat. Fokus utama mereka adalah mendorong produktivitas dan profitabilitas pelanggan melalui penerapan teknologi otomatisasi yang berkelanjutan.
Sandvik Group sendivri telah berdiri sejak tahun 1862 dan berkantor pusat di Swedia. Sebagai perusahaan global, mereka memiliki jejak operasional di lebih dari 150 negara. Inovasi Sandvik Automation didukung oleh riset dan pengembangan yang kuat, menjadikannya mitra strategis bagi perusahaan tambang di seluruh dunia yang ingin beralih ke sistem pertambangan digital dan ramah lingkungan. Komitmen mereka terhadap keberlanjutan juga tercermin dari upaya mereka dalam mengurangi jejak karbon dan meningkatkan efisiensi energi melalui otomatisasi industri.
Technical Trainer
Job Summary
Sandvik is seeking applications from motivated individuals for Technical Trainer based in Balikpapan. The Technical Trainer is responsible for developing and delivering technical training programs to both internal personnel and customers. The role ensures that service teams and customers have the required knowledge and competencies related to product operation, maintenance, troubleshooting, and safe working practices to support equipment reliability and operational performance.
Main Responsibilities
- Delivery basic and advance product training in both internal and external
- Develop and maintain technical training materials including presentations, manuals, troubleshooting guides, and training modules
- Design structured training programs covering product knowledge, operation, maintenance, and troubleshooting
- Update training materials in line with product improvements, service bulletins, and engineering updates
- Deliver technical training programs for internal service engineers, technicians, planners, and support teams.
- Ensure internal personnel meet the required competency standards for equipment operation, maintenance, and repair.
- Support the onboarding and competency development of new technical employees
- Conduct product and technical training sessions for customers including operators, technicians, and maintenance teams.
- Provide training on equipment operation, preventive maintenance, troubleshooting, and safety practices.
- Support customers in improving equipment reliability, operational efficiency, and maintenance capability.
- Coordinate training schedules with operations, service teams, and customers.
- Prepare training facilities, tools, equipment, and demonstration units required for training sessions.
- Maintain training records and participant competency documentation.
- Act as a technical knowledge resource for service teams and customers.
- Support troubleshooting discussions and technical knowledge transfer across teams.
- Collect feedback from training participants to improve training programs.
- Ensure all training activities comply with company safety standards and procedures.
- Promote safe work practices related to equipment operation and maintenance.
- MMS and assesment for internal sandvik team
- Commisioning support for new machine delivery
- Collect and reported technical issue on customer site in Technical Feedback Management
Collaboration With Other Business Line
- As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and factories in Tampere and Alachua.
- Colaboration with Learning and Development team for development internal Sandvik team
- Direct report to Service Manager
HEALTH & SAFETY
- Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding “Zero Harm” as a strategic business priority.
- Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
- Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
- Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
- Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
- Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
- Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
- Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.
Preferred Environment & Mobility
- Field – Any environment (Location Customer Sites / Workshops).
- Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.
Experience & Qualifications
- Over 4 years of experience in maintenance, ideally in the mining or heavy equipment industry.
- Proven track record in maintaining and troubleshooting Sandvik or similar OEM mining equipment (e.g., loaders, drill rigs, underground trucks).
- Technical diploma or engineering degree (Mechanical, Electrical, or related field)
- Experience in equipment maintenance, field service, or technical support
- Experience delivering technical training is an advantage
- Strong knowledge of equipment operation, maintenance, and troubleshooting
- Training delivery and presentation skills
- Technical documentation development
- Communication and stakeholder engagement
- Problem solving and analytical thinking
- Intermediate English proficiency (CEFR Level B1).
