Cargill adalah perusahaan global dengan hampir 155 tahun pengalaman yang menyediakan bahan pangan, pertanian, produk dan jasa keuangan serta industri untuk dunia. Dengan komitmen untuk menyejahterakan dunia secara bertanggung jawab, Cargill memiliki 155.000 karyawan di 70 negara yang bekerja untuk mengurangi dampak kerusakan lingkungan dan meningkatkan taraf hidup masyarakat di tempat-tempat di mana mereka tinggal dan bekerja. Di Indonesia, Cargill telah beroperasi sejak 1974 dengan berbagai fasilitas yang tersebar di seluruh wilayah. Dengan lebih dari 19.000 karyawan, Cargill memiliki kantor pusat di Jakarta dan terlibat dalam berbagai operasi mulai dari pengolahan pakan hewan hingga produksi kakao, minyak kelapa sawit, dan produk pertanian lainnya.
Cargill berkomitmen untuk menyediakan pangan kepada dunia dengan cara yang aman, bertanggung jawab, dan berkelanjutan. Mereka bekerja bersama petani, produsen, pabrik, peritel, pemerintah, dan organisasi lain untuk menciptakan efisiensi, mengembangkan inovasi, dan membantu komunitas agar bertumbuh. Melalui operasinya yang luas, Cargill menyediakan berbagai produk pertanian, pangan, serta layanan terkait seperti nutrisi hewan, kakao & cokelat, minyak kelapa sawit, dan solusi minyak makan global untuk memenuhi kebutuhan global dan lokal.
Customer Service Representative
Job Purpose and Impact
Customer Service Representative will support a moderate scale of customer service activities, good communication with buyer and documentation on what buyer needed . In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Execute and oversee the local and export transaction of Palm products including CPO, CPKO, PKE and other assigned products to be well executed according to the planning, docs requirements and achieve OTIF.
- Maintain good communication and work efficiently with internal and external stakeholders for both domestic and export activities.
- Monitor and provide update to related stakeholders regarding export regulation, HS code, docs and certification requirements, restriction for palm products including the bonded zone policies.
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Execute the invoice creation and do payment monitoring to achieve the targeted SLA and OTIF.
- Manage the payment documentations and coordinate with related functions in executing the process and identifying the gaps to reduce the timeline.
- DMO quota monitoring and execute the process in related to export shipments by coordinating with other functions.
- Identify, analyze, and interpret trends or patterns in complex data sets as well as define new process improvement opportunities.
- Palm customer data management (registration, reporting and reconciliation), including Palm Trace and Sustainability data.
- Other duties as assigned.
Qualifications
- Diploma III or Bachelor’s degree with minimum 2-3 years’ experience in execution process both domestic and export activity.
- Proven working experience as Customer Service and other similar roles in Palm Industry.
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
- Adept at queries, report writing and presenting findings.
- High expertise in Microsoft Excel, Power Point and Power BI.
- Fluent English in both written and verbal.
- Highly collaborative – ability to excel in a team environment.
- Other minimum qualifications may apply.
