Macmahon adalah kontraktor terkemuka dalam pertambangan permukaan dan bawah tanah, konstruksi sipil, dan rekayasa sumber daya. Perusahaan ini menyediakan layanan pertambangan end-to-end yang mencakup pengembangan tambang, pengiriman material, rekayasa, konstruksi sipil, serta rehabilitasi dan remediasi situs. Berkantor pusat di Perth dan terdaftar di ASX, Macmahon bekerja dengan perusahaan sumber daya utama di Australia dan Asia Tenggara.
Macmahon berfokus pada peningkatan efisiensi, investasi masa depan, serta ekspansi dan diversifikasi layanan. Proyek utama meliputi Tambang Batu Hijau di Indonesia dan berbagai operasi pertambangan di Australia seperti Tambang Emas King of the Hills dan Tambang Lithium Greenbushes.
Officer – IT Support
Macmahon is currently seeking motivated and highly qualified candidates to join team in North Sumatera for the position.
General Requirements:
- As part of the Service Desk team, provides the first point of contact and assistance for end users (employees, alliance members, contractors, and stakeholders) to maximize the confidentiality, integrity, and availability of Macmahon’s technology services.
- Resolves incidents and completes service requests, escalating high-priority issues to specialized support groups as required, and maintains ongoing communications with end users to provide updates, verify resolution, and improve satisfaction with Macmahon’s technology services.
- Degree/diploma in Information Technology or related discipline.
- 2-3 years of experience in a technical support role.
- Diagnosis and resolution of computer hardware, software, printer, or peripheral issues.
- Demonstrated problem-solving skills.
- Mandatory high-level proficiency in English, both oral and written, to understand and respond to Australian users’ calls.
- Detail-oriented with adaptability to learn and support new and quickly changing technologies.
- Reliably work rostered shifts, willing to work on a 4/2 FIFO roster.
- Understanding of various technology platforms, including Windows Server, Microsoft Office 365, Azure Active Directory, MS Exchange, and Windows operating systems.
- Strong motivation and ability to operate independently with excellent time management skills.
- Capable of involvement in multiple activities and projects and able to deal with ambiguity.
