GE HealthCare adalah perusahaan teknologi medis dan solusi digital terkemuka di dunia yang berkomitmen untuk meningkatkan kualitas hidup manusia, khususnya di momen-momen penting dalam perawatan kesehatan. Sebagai pemimpin global di bidang inovasi kesehatan, GE HealthCare menyediakan berbagai produk dan layanan diagnostik seperti pencitraan medis (CT Scan, MRI, dan ultrasound), pemantauan pasien, serta solusi klinis berbasis teknologi AI. Perusahaan ini membantu tenaga medis di seluruh dunia dalam membuat keputusan yang lebih cepat, akurat, dan berbasis data.
Dengan pengalaman lebih dari 100 tahun di industri kesehatan, GE HealthCare terus berinovasi dalam pengembangan solusi kesehatan digital, termasuk teknologi perangkat lunak untuk rumah sakit, alat bantu diagnosis, serta sistem pemantauan dan analisis data pasien secara real-time. Perusahaan ini juga mendorong transformasi digital di sektor kesehatan melalui ekosistem terbuka dan kolaboratif. Komitmen GE HealthCare terhadap keberlanjutan, inklusi, dan akses layanan kesehatan yang merata menjadikannya salah satu mitra terpercaya bagi berbagai institusi medis di lebih dari 160 negara.
Graduate Services Trainee
Job Description Summary
At GE HealthCare, our 1-year Early Career Trainee Program is designed for passionate individuals to learn alongside professionals, gain valuable insights and get hands-on experience in top-of-the-line healthcare equipment. Throughout the program, you will have mentorship opportunities, a comprehensive training curriculum and personal development initiatives to help you gain a holistic view of the business, an experience that shapes the future of healthcare delivery, and be an active contributor to a transformative healthcare industry.
As a Graduate Services Trainee, you will play a key role in building a strong culture of collaboration between the commercial, technical, operational and support teams and to achieve optimal customer service delivery, with a focus on maintaining a strong communication pathway with customers. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for supporting as the key interface between the customer-facing field teams and the wider business to ensure the smooth running of day-to-day activities.
This position is a one-year fixed term contract with 3 rotations: Business Operations, Service Delivery, Quality.
Responsibilities
- Business Operations: Installed Product, Contract & Invoicing process, Service Order to Remittance/ On-demand Service. Drive data accuracy and use of the system as per standard processes.
- Service Delivery: Preventive Maintenance planning, field activities scheduling to support country operations. Work closely with the field, remote technical teams, and Customer Service Center (CSC) to provide a successful, consistent customer service interaction.
- Service Quality / Continuous Improvement: Drive in country service quality improvement, delivery process improvement, customer experience, digital technology, indirect channel partner operations performance
- Work closely with cross-functional teams, including service engineers, service commercial, product development, business operations and customer service, to enhance overall customer satisfaction and product performance.
Quality / Compliance
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Qualifications/Requirements
- Educational Background: Bachelor’s degree in Supply Chain Management, Operations, Computer Engineering or a related field.
- Work Experience: Fresh graduate or individuals with less than 2 years of experience
- Technical Skills: An understanding of supply chain and operations.
- Problem-Solving Abilities: Excellent analytical and problem-solving skills to drive process improvement and resolve issues efficiently.
- Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
- Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
- Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.