The Boeing Company adalah perusahaan multinasional asal Amerika Serikat yang bergerak di bidang dirgantara dan pertahanan. Dikenal sebagai salah satu produsen pesawat terbang terbesar di dunia, Boeing merancang, memproduksi, dan menjual pesawat komersial, pesawat militer, helikopter (pesawat rotor), satelit, serta sistem peluncur roket. Perusahaan ini memiliki sejarah panjang sejak didirikan pada tahun 1916 oleh William E. Boeing dan telah menjadi pemain kunci dalam industri penerbangan global. Boeing berkantor pusat di Arlington, Virginia, setelah sebelumnya bermarkas di Chicago dan Seattle.
Selain manufaktur, Boeing juga menyediakan layanan dukungan dan penyewaan produk, termasuk perawatan pesawat, pelatihan awak, sistem komunikasi dan navigasi, serta solusi keamanan dan pertahanan. Portofolio layanannya mencakup berbagai sektor seperti penerbangan komersial, pertahanan, dan luar angkasa melalui unit bisnis seperti Boeing Commercial Airplanes (BCA), Boeing Defense, Space & Security (BDS), dan Boeing Global Services (BGS). Dengan klien dari pemerintah hingga maskapai besar dunia, Boeing berperan penting dalam perkembangan teknologi penerbangan dan eksplorasi luar angkasa.
Field Service Associate (Field Service Administration)
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Key Responsibilities:
- Perform planning, coordination, and organization of Boeing focal and field personnel based on customer needs.
- Coordinate field operation assignment procedures, training, and orientation to ensure on‑site personnel meet customer expectations.
- Provide guidance to Boeing personnel regarding local language, culture, and customs.
- Maintain local Boeing base presence and manage office facility coordination with Boeing International Enterprise Services.
- Provide specialized on‑the‑job training to customers regarding Boeing resources.
- Research information to assist customers in resolving moderately complex operational issues.
- Assist management with negotiating costs and coordinating special events.
- Monitor and report on customer information to support marketing and sales activities.
- Process payments and expense reports for Boeing travelers and arrange travel reservations, coordinating with Boeing Travel.
- Manage customer contacts and maintain detailed customer knowledge and office manuals; ensure procedures are implemented.
- Work under general direction and operate with a high level of autonomy when required.
Required Qualifications:
- High business level English language skills (speaking, listening, writing, reading), including ability to influence others and explain topics of moderate to high complexity.
- High level of cross‑cultural awareness and ability to manage cross‑cultural interactions effectively.
- Bahasa Indonesia language proficiency required (business level recommended for customer-facing responsibilities).
- Demonstrates integrity and supports positive team dynamics.
Preferred Qualifications:
- Basic understanding of database and information management systems.
- Experience with SAP, Oracle, Salesforce, or similar systems.
- Experience working with a multinational company.
- Comfortable using Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint).
- Strong communication skills and customer service experience.
- Willingness to learn and ability to work with minimal supervision.
- Demonstrates integrity and supports positive team dynamics.
Other Information:
- This role requires strong local knowledge and the ability to represent Boeing in customer-facing situations.
- The position supports operational continuity and customer satisfaction for Boeing’s products and services in the region.
